Shipping Policy

🇦🇪 Free Shipping Across UAE

At ArabiSouq, we are committed to providing a smooth and reliable shopping experience for customers across the United Arab Emirates.

We proudly offer FREE shipping across all Emirates, including:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain
• Al Ain

📦 Order Processing Time

All orders are carefully verified, packed, and prepared for dispatch within 1–2 business days after order confirmation.

Orders placed during weekends or public holidays may require additional processing time.

🚚 Estimated Delivery Time

Our standard delivery timeframe is:

• Dubai & Sharjah: 1–3 business days
• Abu Dhabi & Northern Emirates: 2–5 business days

Delivery times may vary during public holidays, promotional periods, or due to courier delays.

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) throughout the UAE.

Simply place your order online and pay the courier when your order arrives at your doorstep.

Please ensure that someone is available to receive the order and make payment upon delivery.

📞 Order Confirmation

For Cash on Delivery orders, our team may contact you via phone call or WhatsApp to confirm your order before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

📍 Delivery Attempts

Our courier partners will make multiple delivery attempts whenever possible.

If delivery cannot be completed due to incorrect contact information or customer unavailability, the order may be returned to our warehouse.

🔍 Order Tracking

Once your order has been shipped, you may receive shipping updates via SMS, WhatsApp, or phone call depending on courier availability.

⚠️ Delays Beyond Our Control

Although we strive to deliver all orders on time, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• High order volume
• Courier operational issues
• Remote delivery locations

We appreciate your understanding in such situations.

🤝 Need Assistance?

If you have any questions regarding your order, shipping, or delivery, our customer support team is happy to help.

Email: support@arabisouq.com

Customer Support Hours:
Monday – Saturday
9:00 AM – 9:00 PM (UAE Time)

Thank you for choosing ArabiSouq. We appreciate your trust and look forward to serving you.

This policy follows common UAE dropshipping practices such as free UAE shipping, 1–2 day processing, 1–5 day delivery windows, and COD confirmation before dispatch.