Refund policy
Return and Refund Policy
Thank you for shopping at ArabiSouq. We want you to be completely satisfied with your purchase.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at rock.aa494@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions, contact us at rock.aa494@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care goods (for hygiene reasons)
- Hazardous materials
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days.
If more than 10 business days have passed since your return was approved, please contact us at rock.aa494@gmail.com.
How to Initiate a Return To start a return, please contact us at rock.aa494@gmail.com within 30 days of receiving your order. We will provide instructions on how to send your item back.